Returns Policy
When you receive your brand-new adhesive wallpaper, we recommend checking your delivery straight away to make sure that your beautiful decor has arrived safely! We’d also suggest checking that every part of your order has been received and to notify your courier immediately if any part of an order is missing.
Deco Paperie checks every order, and each product that leaves us passes through our double quality Inspection process. In the unlikely event that there is any flaw or issue with your delivery, please let us know straight away so we can put things right! We would request any problems be reported to us within two days of receipt of your delivery to help us find the fastest possible resolution.
We may ask for a photo of the problem to help us quickly identify what has gone wrong, and always appreciate assistance in resolving any queries just as promptly as we are able.
Where an item needs to be returned, our Customer Services team will be happy to provide the address and courier details to help get this sent back. Our Quality team will then evaluate the returned item and offer a replacement product or refund as is required.
Circumstances where claims may not be accepted:
Deco Paperie produces custom-made exquisite home decor. We do not hold products in stock, or out-source our design work. That in mind, we are unfortunately unable to accept cancellations once an order has been placed and confirmed.
Likewise, refunds and exchange requests as a result of circumstances outside of our control cannot be accepted. These may include:
- Damage from faulty or careless handling
- Issues caused by damaged walls or use of unsuitable application tools
- Lost or damaged packages (these are reclaimable through the relevant courier)
- Failed deliveries due to incorrect delivery information
Should an error have been made in your delivery details on order confirmation, and the delivery subsequently fail, we will re-ship this as soon as we are able. The replacement courier costs will need to be covered to enable us to send out the second dispatch.